World’s oldest travel firm collapses
Ill-timed deals and a failure to successfully pitch itself to a new generation of travelers were among the root causes of its $2.1 billion debt. […]
Airport stores are booming
The decline of the mall is happening, yet people still love to shop in airports. […]
The “three screens” era
Screen devices rule the US households with over 80% of penetration, according to a recent study from the Consumer Technology Association (CTA). […]
The invasion of streaming
More US households subscribe to a video streaming service than traditional pay television. […]
Digital cameras face severe backlash
The situation of the camera industry has drastically changed over the past decade. […]
Moving —not so fast— into the future
Chatbots are great for customer service, but they can’t do just about everything yet. […]
Leaving a legacy of success
Manny Perez shares the keys to success he learned over the last 20 years as CEO of POOLCORP. […]
Education as a tool for the future
President Frank Nerenhausen sees confidence, safety, and desire for innovation at the heart of JLG. […]
Serving the labor market of tomorrow
Julio Portalatin, President and CEO of Mercer, sees a changing world constantly demanding innovative perspective. […]

Industries with the worst customer service
An Ipsos survey revealed government offices have the worst customer service departments in the US. […]
King FMCG brands
Coca-Cola remains the most chosen FMCG brand in the world for the 7th year running. […]
Canadian healthcare is sick
Two reports released last week emphasize the excessive waiting times that Canadians are suffering. […]
Canada’s changing media consumption
Media consumption in Canada has reached a tipping point regarding digital content and traditional media. […]
Favoring wind, sun and sea
The fundamental drivers of renewable energy growth in 2018 are poised to continue in 2019, but there are also trends coming into sharper focus. […]
Waste: a million-dollar business
The New York Times reports 1.3 billion tons of food are thrown away every year. […]


