Hungry customers are taking advantage of the different tech innovations to still eat restaurant food– just not at physical restaurants, driving\u00a0ordered meals on mobile 130% more in 2018 than in 2016, and global downloads of the top five delivery apps grew 115% during the same period, according to research from App Annie.<\/p>\n
Plus, the NPD Group<\/a>, one of the largest market research companies in the world, predicted that restaurant digital orders will triple in volume by the end of 2020, with mobile leading the way.<\/p>\n This consumer behaviour shift has also meant a win for others, in this case, apps.<\/p>\n The number of food delivery app downloads is up 380% compared with three years ago, according to market-data firm App Annie<\/a>.<\/p>\n An eMarketer retail forecast predicts that for 2019, 82.6% of the US population will be mobile phone users, and 229.5 million people will use smartphone apps.<\/p>\n This uptick is driven in part by the eager quick service restaurants (QSRs) who are more than ready to get in on the action.<\/p>\n [ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”3,4,5,6″ ihc_mb_template=”3″ ]<\/p>\n According to eMarketer<\/a>, McDonald’s launched “McDelivery” in partnership with UberEats in 2017 and celebrated hitting 5,000 US locations in 2018 with “Global McDelivery Day.”<\/p>\n Not to be outdone, Burger King recently announced that delivery is available in 3,000 of its 7,000 US restaurants. The chain saw its app hit the No. 1 spot for daily downloads of food and drink apps in the US last December after a promotion for 1-cent Whoppers.<\/p>\n Panera, Starbucks, Moe\u2019s and Chipotle have followed suit. Panera CEO Blaine Hurst told Business Insider that those who don’t hop on board could be left behind. \u201cIf I decide I want to try delivery, and they don\u2019t have delivery as an option, I\u2019m going to try another restaurant,\u201d Hurst said.<\/p>\n Research firm Cowen and Co. predicts<\/a> that U.S. restaurant delivery sales will rise an average of 12% a year to $76 billion in the next four years.<\/p>\n However, despite growth promises, the mobile opportunity isn\u2019t risk-free.<\/p>\n Companies are not safe from cold, soggy fries and other delivery woes. This implies that partnerships and innovation over innovation is the only way to get things done.<\/p>\n From fees to tracking, to logistics and job postings, there are many setbacks you must be willing to deal with if you decide to enter the digital delivery way. Just last year many companies struggled that there weren\u2019t enough drivers<\/a> to keep up with the harsh delivery lifestyle Americans are adopting.<\/p>\nA peak for apps<\/h2>\n
Who is doing it and how?<\/h2>\n
A key for the future… but beware<\/h2>\n
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